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Seaport Enhanced Contract  
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Functional Area 12: Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support

Requirements Analysis

Expertech participated in the requirements phase of MeF, including customers’ requirements, performance requirements, capacity requirements, Security Audit and Analysis System (SAAS) requirements, availability requirements, enterprise systems monitoring requirements, functional requirements, and security requirements. We played a key role in the development of the performance requirements, and developed new future state performance, availability and capacity requirements. Also, Expertech presented requirements to the Configuration Management Board led by the Director of Business System Modernization.

Expertech assisted in determining infrastructure, development and test lab requirements, and staff requirements for the operations, maintenance and enhancement (OM&E) of IRFOF and, based on these assessments, we participated in the development of a budget consistent with the OM&E needs.

Business Processes Capabilities and Experience

Expertech has a defined process to assess new systems and ensure their interoperability with legacy systems. For IRS SSHP, Expertech reviewed the current income tax pipeline business processes (high level) and the Elementary Business Processes (detailed level) and the interfaces and interoperability among 25 IRS legacy and modernized systems of the current production environment to determine redundancies, inconsistencies, and inaccuracies. A gap analysis was performed to determine gaps and define priorities. We identified and reviewed opportunities to improve and enhance the tax return pipeline. These opportunities were analyzed in terms of their business value and technical feasibility. Opportunities include use of a service-oriented architecture and reuse of selected CPE applications. Expertech participated in the planning for architectural improvements. Based on the business processes and IRS’ EA and Service Oriented Architecture (SOA) model, we helped design the future SSHP state architecture. We utilized the EBPs to architect the SSHP application services and components.

IRFOF represented the first IRS implementation of web-based (Web Portal), self-assisted capabilities that allow taxpayers to obtain customer specific tax information. Expertech provided support to this project by defining and documenting the functions, features, and services provided by IRFOF. We defined the functions and business rule sets to be allocated to the various modernized sub-systems. As a result, we produced and documented key artifacts such as process hierarchies, process flows, mapping matrices, rule sets, requirements, and data models.

System enhancements development

The Expertech team conducted e-Services enhancement activities based on the software enhancements approved by the IRS e-Services Configuration Control Board (CCB). Before undertaking the change, we conducted impact assessments for cost, documentation, HW/SW, performance, schedule and training impacts of the change, and identified the affected software components for development, assessed the total impact of proposed changes to those configurations and recommended their release target dates.

·         Analysis. The Expertech Team worked with the IRS and key stakeholders in eliciting and analyzing requirements baseline changes.

·         Design. Expertech analyzed the physical design for e-Services enhancements and leveraged existing system design, look and feel standards, and specified to a level of detail that allows code development, testing, and integration to begin in the next phase. Expertech also leveraged the existing database design and modified it as appropriate to incorporate changes to fulfill e-Services requirements. We identified changes to existing external interfaces. Expertech addressed security and privacy concerns, and identified updates to system configuration.

·         Development. Expertech has extensive technical skills in PeopleSoft and the other e-Services technologies to develop and deliver a solution meeting the requirements of IRS. We design, analyze, construct and unit test the components of the modified software, following our methodology which is based on Expertech’s best practices and ELC.

·         Integration Testing. Components that have been thoroughly unit tested were integrated, and tested according to an approved integration and regression test plan (Application Qualification Testing – AQT). Once the release has passed AQT, the code was provided for IRS Systems Acceptance Testing (SAT).

·         Deployment. During the deployment phase, we supported e-Services software installation in the enterprise integration test and production environments, using procedures established by IRS that include attending Installation Coordination meetings (ICM) and generating transmittals for backend production installs. The Expertech Team analyzed and correct application defects found during the deployment phase, update appropriate configuration baselines and continue to help resolve Infrastructure defects.

Information Assurance and Physical Security.

Expertech’s security team has participated in IRS and DHS security tasks orders. Expertech analyzed pertinent Federal statutes, agency and bureau security and privacy policies; assessed vulnerability and risk in the system environment; identified security policy gaps and recommended necessary improvements to maintain a cost-effective information systems; supported implementation of a risk management program focused on ensuring confidentiality, integrity and availability of mission essential data; conducted formal risk assessments by performing thorough physical and logical security reviews; analyzed computer systems specifications for compliance with system security requirements and guidelines; researched, reviewed and developed documentation (e.g., enterprise architecture and system design documentation, security plans, privacy impact assessments, trusted facilities manuals and user’s guides) in support of information systems certification & accreditation (C&A) process; developed and implemented formal security test and evaluation plans (e.g., system integration testing, deployment site readiness testing, security penetration testing, etc.) in order to document the presence and effectiveness of security controls in information systems.


Afilon Capabilities/Experience
FA-2
Engineering, System Engineering and Process Engineering Support
FA-3
Modeling, Simulation, Stimulation, and Analysis Support
FA-10
Configuration Management (CM) Support
FA-11
Quality Assurance (QA) Support
FA-12
IS/IA/IT - Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support
FA-15
Measurement Facilities, Range, and Instrumentation Support
FA-20
Program Support

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