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Seaport Enhanced Contract  
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Functional Area 11: Quality Assurance (QA) Support

At IRS, Expertech applied the Capability Maturity Model (CMM), ISO 9001, and IEEE 1012 as part of its engineering and business practices.† Expertech supported the IRS MeF and e-Services Quality Assurance Program implemented to addresses PRIME contractorís overall contract/project performance and accomplishment of the performance goals listed in the Work Orders. Expertech monitored performance in key areas to ensure that all MeF and e-Services goals in the work orders were achieved. Key areas and Metrics used include: Contract Performance (Schedule and budget); System Performance (Availability, response time, and number of software anomalies); System Usage (Measures related to systemís operation); End-User Satisfaction.

Each metric included one or more specific performance measures, each with its own acceptance target and surveillance method. Expertech QA provided objective evaluation of processes and associated work products to ensure that:

∑†††††††† MeF and e-Services are managed using defined best practices, policies, and standards†

∑†††††††† Products built meet the appropriate standards and requirements

∑†††††††† Processes are performed as documented

∑†††††††† Non-conformances are identified and the appropriate corrective action is taken

∑†††††††† QA results were reported to the appropriate managers and personnel


Afilon Capabilities/Experience
FA-2
Engineering, System Engineering and Process Engineering Support
FA-3
Modeling, Simulation, Stimulation, and Analysis Support
FA-10
Configuration Management (CM) Support
FA-11
Quality Assurance (QA) Support
FA-12
IS/IA/IT - Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support
FA-15
Measurement Facilities, Range, and Instrumentation Support
FA-20
Program Support

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